FAQ

If you have forgotten your password, click on the space
client at the top right and on the login page click on
“Forgot your password?” You will then be able to
Enter your email address to receive a reset link
of the password.

If you wish to modify information relating to your account
customer, you must log in to your customer account and then go
in my account and click on “Addresses” to
change your contact details.

Payment is possible Payment by bank card: Carte Bleue,
Visa and Mastercard. This payment is secure.

It is also possible to pay in several installments without fees via
ONEY from 50€ of purchase. This service is free and allows
to spread payments over several months

There are two ways to check if your order has been successfully placed.
recorded:
In your customer area, go to the “Orders” section to see if it appears correctly and thus consult the details.

In your mailbox, an order confirmation email is sent to you to indicate that it has been validated. Be sure to check your spam folder, sometimes this confirmation email may end up there.
find.

Shipping costs vary depending on the weight of your order. You
You will find a cost simulator in your shopping cart. Given the size, weight and fragility of a glass bottle, the package is specific which justifies the costs incurred.

Any order placed before 12 p.m. will be shipped within 24 hours,
Orders placed after 12pm will be processed within 48 hours. The delivery time then depends on the location and delivery method chosen.

As soon as the package is shipped, you will receive a tracking link by email to follow the delivery of your order.

We guarantee that the products are in perfect condition when handed over to the carrier. However, it may happen that during delivery, products are damaged. Upon receipt of your package, we ask you to make reservations on the document to be signed, take a photo and contact our customer service by email via our contact page, specifying your order number.

Please see our terms and conditions page.
sale.

Please see our terms and conditions page.
sale.

All information concerning product storage is explained in our product sheets in the “Product information” section.

Our recipes are compiled in the tab “ Cocktails
& Mocktails ".

To find out the nutritional information of our products, you can consult the “Product information” section on each product sheet.